Our showroom contains lots of stunning displays with hundreds of features and clever ideas and we understand that you will have lots of questions to ask. Below we have tried to answer some of the more frequently asked customer questions that are asked by visitors to our showroom. You can download a PDF version of this page here.
Kitchen Components Diagram
Click the diagram below to see a much bigger version.
(1) Can you design my kitchen for me?
Whilst our team can certainly offer you advice on your kitchen design, we don’t offer a design and planning service. By encouraging our customers to create their own kitchen plans, we don’t incur the expensive overheads associated with employing a team of kitchen planners. In doing so, this allows us to keep the cost of your kitchen to an absolute minimum.
(2) Can I order my kitchen in the showroom?
Unlike other showrooms, we don’t put our customers under pressure to order their kitchen in our showroom. Our customers are encouraged to take inspiration from our showroom, obtain advice from our no hassle team and then place an order on-line from the comfort of their own home. By doing a little more work yourself, you can save thousands of pounds over buying from our competitors.
(3) Are your kitchens flat pack?
Unbelievably, despite our low prices, all of our kitchens are supplied pre-assembled, or rigid as it’s known in the trade. We assemble our cabinets using the time honoured method of glue and dowels but if you specify it, we can supply cabinets ‘dry assembled’ which means you will be able to take the cabinets apart on site. This might be particularly useful for larger cabinets if you have narrow hallways or doorways in your property or you live in an apartment building where access might be more difficult.
(4) Could I install my own kitchen?
As our kitchens are supplied fully assembled, the installation process is much less complicated than that of a flat pack kitchen. A reasonable level of DIY competency is required but if you’re confident, go for it! We’ve even graded the level of diy competency required as you look around some of the cabinets and accessories in the showroom. There are, however, certain elements of the installation process that by law, should only be carried out by qualified trades professionals eg gas and electrical installations.
(5) Do you have any door samples or colour swatches I can take away with me?
We have sample doors available for purchase in the showroom (from as little as £5) and the cost of these will be refunded when they are returned to us. In addition, where our kitchens are available in a variety of colours, we have sample paint swatches that you can take away with you today completely free of charge. Look out for paint swatches around.
(6) Do you fit the doors to the cabinet?
Yes, all of our cabinets are supplied with doors pre-fitted so it’s important you specify the side you require the door hinging.
(7) So how do you know what side my door will open?
As we fit the doors to the cabinets, we’ll need you to tell us what side of the cabinet the door should be hinged from on single cabinets. When you order a cabinet you will be prompted to specify ‘Right Hand Hinged’ or ‘Left Hand Hinged’, simply click the desired handing and we’ll do the rest. If you’re specifying a washing machine, the majority are manufactured to be hinged from the left – keep this in mind when you’re planning your kitchen as this could restrict access.
(8) Do you drill the doors for handles?
We offer many different handle styles and sizes and so it’s therefore not practical for us to pre-drill doors for handles.
(9) What’s the smallest cabinet I can fit a sink in?
This depends on the type of sink you would like to install. If you would like to include a single bowl sink then the minimum width cabinet you require is 500mm, for a bowl and half (1.5 bowl) then the minimum width cabinet required is 600mm.
(10) Do I need a cabinet for built-under appliances?
Built-under dishwashers, fridges, freezers, washers and double ovens do not require a cabinet – the only additional item required (with the exception of a double oven) is an integrated appliance door. Built-under single ovens will require a cabinet – a built-under oven housing.
(11) You say you offer a ‘Bespoke Paint’ service on some of your kitchens, what does this mean?
As we manufacture and paint our own doors right here in the factory, we are able to offer our ‘Bespoke Paint’ service which allows you to create a truly personalised and unique kitchen. If you’ve a favourite colour in mind, send us a sample of the colour or quote us a paint reference and we’ll match your kitchen to it.
(12) How much does the ‘Bespoke Paint’ service cost?
Many or our competitors will charge thousands of pounds for a bespoke finishing service but we are able to offer our ‘Bespoke Paint’ service, which costs around 20/25% extra. Remember this premium is only added to the doors and accessories we paint and not the cabinets and therefore represents exceptional value for money.
If you require any other information, please contact a member of staff upon your visit.
You can download a PDF version of this page here.
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Real customer kitchens
Get some inspiration for designing your own new kitchen with over 3,000 pictures of our customers’ kitchens that they ordered from us.
Is your showroom wheelchair accessible?
Hi, the lower floor of our showroom is wheelchair accessible but not the upper floor unfortunately, as there is no lift. We are however building a new showroom, which will be fully accessible, but the showroom is still under construction and there is no opening date yet I’m afraid.
Hi I already have a plan from b and q that they designed for me but can’t really understand the sizes and what to order if I brought this to you would you be able to offer me advise on the plans please has iv seen your kitchens and think yours are better made and would like to purchase from you
many thanks
Hi, we have no kitchen designers I’m afraid but if you have an existing quote or a plan of your kitchen with units required then the sales team can give you a quote based on that. Just send your plan/quote on a support ticket here, as well as the door style that you would like from our website.
Hi, are the wall units side panel the same as the doors, or do I need end panels for exposed units
Hi, the unit material is not the same as the door material. You would need end panels in door material to cover the exposed ends, if you wanted the sides to look the same as the front.
I have already ordered some wall units. I really need the door of one of the units to be shorter. Is it possible to have this done
Hi, I’m afraid units are only supplied with the correct door. We do have a selection of doors that can be bought with your kitchen but they are only available in the sizes shown on our main website here. If you need any more advice on this then our sales team will be able to help on 01977 608 418.
Where are your showrooms situated please? B
Hi Ruth, we only have the 1 showroom based in Pontefract, which is shown here.
Hi.
we’re having issues fitting our kitchen.. can we buy an individual pan-drawer base unit as we need a smaller size than the one we ordered ? kitchen is a Malton Alabaster .
Hi, if you have bought your kitchen from us then you can order an additional unit. Just add the unit to your shopping cart and when you hit the screen that says “there is a minimum order value of £750” just enter your order number for your kitchen and you’ll be able to progress through the checkout just fine.
Wow I wish I’d known this after buying one from B&Q and painting it to match! Would be good if this was more obvious on the website as I’ve got to drill the hinges for the door I managed to order!
If I buy units with painted kitchen doors from you, do you sell, or can you advise on, matching paint so that other items in my kitchen can be made to match the new units?
Hi, you can order paint from us, it is £15 per litre plus VAT
I know I can contact you for advice Monday to Friday but what are the opening times of the show room?
Hi, the showroom is open 9-5 Mon-Fri & 9-2 On Saturday, closed Sunday.
Do your units come with any ready fitted shelves please? Confused as the shelves pages refer to shelves as ‘additional’… Thanks
Hi, the units do come with shelves. They will be sitting at the bottom of the units for you to place them where needed with the attachments from the fittings box.
Hi, I have already sent a message but not yety had a response . My question was….is it possible to have either the eden or cornell door/drawer on an ‘ inframe cabinet please.
many thanks
Hi, the only in-frame kitchens we do are Milton or Harewood, examples below.
https://www.diy-kitchens.com/kitchens/harewood-mussel/details/
https://www.diy-kitchens.com/kitchens/milton-painted/details/