DIY Kitchens has one of the most comprehensive ranges of units and doors available, therefore it’s understandable that you may have some queries about our products.

Our customer service team is on hand to answer any of your product related queries, whether this is during the planning stage or after you have taken delivery.

To contact our expert team, we strongly recommend that you raise a ticket via the customer service dashboard as this ensures we have a record of all your communications, allowing any member of our team to assist you.  We will endeavour to respond to your query as quickly as possible to prevent delays in planning or installing your DIY Kitchen.

Your query may be specific to your own design, however, please see below for some frequently asked questions that may be able to help you before you contact our team.

FAQs

How are your units supplied?

All DIY Kitchen units, with the exception of large corner units, are supplied fully assembled, with all doors, drawers, accessories and leg bosses pre-fitted.  This is not only a sign of quality, but also saves you time and money when installing.

Do you offer flat pack units?

No, all our units, with the exception of large corner units, are supplied fully assembled.

Do you supply bespoke sized units and doors?

Whilst we do not provide units or doors to bespoke sizes, our range of unit and doors is extremely comprehensive, ensuring that the majority designs and room layouts can be accommodated.

Can I modify I unit on site?

Certainly.  Whilst we have an extremely comprehensive range of units available, we understand that in some instances, you will need to modify these on site.  To do this, please ensure you request the unit you want to modify to be supplied DRY ASSEMBLED.  This ensures we do not glue the dowels in place, allowing you to take the unit apart and modify accordingly.  Please note that any modification of a unit will invalidate the warranty for that particular item.

Can I order sample doors?

Yes.  All our ranges can be ordered as door samples and we can provide you with 3 FREE sample doors (standard colours only) with just a £6 delivery charge to pay.  Bespoke painted sample doors are also available at an additional charge.  Please click here to order door samples.

Can I order cabinet colour samples?

Yes.  Cabinet colour samples can be ordered, for FREE, by clicking here.

Can I order solid surface worktop samples?

Yes.  Please click here to order solid surface worktop samples.  Please note that these items are chargeable.

Can I order laminate worktop samples?

Laminate worktop samples can be ordered from our supplier here, from their Duropal range.