If you order a corner base unit that requires a corner post, then these are supplied with the unit and can be seen on the product details page as an included item.
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I’m afraid we have no provisions for dogs in the showroom, only guide dogs are permitted in the showroom at the moment.
#dogs #animals #are dogs allowed
Yes, all the doors, frontals, fixings and runners are attached the units, so that the units are delivered fully assembled.
#are doors attached at delivery
No, all our units are supplied fully assembled, including all doors, drawers and mechanisms. Some units can be requested dry assembled (not glued), so that you can take them apart, if they are too big to fit through your door, in 1 piece.
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(Q) If I place an order without specifying a delivery date. Can I then ask for a refund if my plans change and I no longer need the kitchen?
(A) Yes, you can cancel anytime before a delivery date has been selected
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There is an option in the checkout to specify collection of your kitchen to avoid any delivery charges. For details about your kitchen collection, please contact the sales team on 01977 608 418.
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Once you have placed your order, you have 48 hours in which to make amendments to it. Once your remaining edit time of 48 hours has completed, bespoke production will begin for your order. Please be aware that changes can no longer be made to your order, after this time.
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Unfortunately, there is no way to pay by finance or just a deposit, as the kitchen is paid for in full, when you check-out your shopping cart at the end. There is an option though, not to specify a delivery date when you checkout your cart, allowing you to make changes to it and commit to a delivery date later on.
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Yes, you can order additional items after your initial kitchen delivery, if you have forgotten something. You will just need your original order number, when placing an additional order and enter it when asked.
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Worktop samples can be ordered here. The only worktop samples that cannot be ordered from us are laminate ones. These can be ordered directly from Duropal here.
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We do accept bank transfers. You can checkout your order without entering the payment details. You can then contact our accounts team, for details on the bank transfer on 01977 608 418 (Option 4).
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Yes, you will need to place the order online without entering your payment details and then call our accounts team on 01977 608 418, to make the payment over the phone. We do not accept American Express though. Payment needs to be made before your W/C delivery date can be allocated.
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It’s not possible just to place a door only order. We only sell complete kitchens that are above the minimum order value of £750.
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As long as you select a painted style now, you can rub it down and repaint it in the future.
Yes, you can purchase drawer boxes on our website here.
#Can the drawers be purchased separately #can the drawer boxes be bought separately
We have no kitchen designers I’m afraid but if you have an existing quote or a plan of your kitchen with units required then the sales team can give you a quote based on that. Just send your plan/quote on a support ticket, as well as the door style that you would like from our website.
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Inframe units are constructed a little differently but all our inframe kitchen ranges, do have soft close fitted as standard on the mechanisms.
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You can place your kitchen order now but you do not have to commit to a delivery date yet, so you will also still be able to make amendments to it. All you need to do is choose the “Specify Delivery Date Later” option, in the checkout and let the sales team know when you are ready to take delivery of your kitchen. Current lead times on the website will still be applicable though, when you come to confirm a delivery date.
If you have any further questions or need assistance placing your order, then our sales team will be able to help on 01977 608 418.
We can only deliver to the mainland UK. Orders for non-standard areas, shown on our delivery area map, are subject to a further surcharge for delivery. You can also collect or arrange for your own courier to collect, if you are abroad.
No end panels are required either side of an integrated appliance if the appliance is positioned between two units, just an appliance door is required, which are available here. The 2 units either side of the integrated appliance, would support the worktop above it.
If you have more than 2 integrated appliances placed next to each other, then we would advise to add in an end panel, to help support the worktop above. If there is no unit at the end of the kitchen run, then you would need an end panel at the end also. The video here demonstrates this.
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All the fittings to attach your plinth to the legs of the units, are supplied in the fittings box that comes with your new kitchen.
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No, hinges are already attached to the doors and units and the legs are supplied in the fittings box.
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Yes, all our kitchen units are supplied with feet, included in the price. The feet are located inside the fittings box. You simply insert them into the leg bosses, that are attached to the units already.
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We can only deliver to the mainland UK. Orders for non-standard areas, shown on the map, are subject to a further surcharge for delivery. You can also collect or arrange for your own courier to collect, if you are abroad.
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Our doors come attached to the units but there are no drill holes in the doors for handles, as this will be the last thing the kitchen fitter does, to ensure that all the handles line up. No door would come pre-drilled for handles, as all handle hole centres differ.
We are a supply only kitchen company. Our customers do the designing and fitting, unless they employ their own kitchen fitters.
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We have a kitchen visualiser that can be found here.
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We don’t have any brochures with price lists in unfortunately, as we use our main website as our online brochure. All our kitchens and units are shown on the website with transparent pricing as well, so you can cost up your kitchen as you are creating it.
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All our job vacancies can be found here https://www.diy-kitchens.com/jobs/.
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Unfortunately, we don’t provide any finance or interest free options on our kitchens. All kitchen orders are paid for, when checking out.
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The only doors that we have available are shown on our website and match the units that we sell. The doors are not available in any other sizes.
#other door sizes #non standard doors #bespoke size doors #bespoke door sizes #custom door sizes #I cannot find the door size i need
The default height of our unit legs is 150mm but they will adjust down to 140mm or up to 170mm. On request the sales team can supply 100mm legs, which will wind down to 90mm.
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You can speak to our sales team on 01977 608 418.
#Contact phone number #telephone number
If you need to speak to our sales team then you can create a support ticket here or ring 01977 608 418.
#open support ticket #create support ticket
Line up the soft close attachment so that the grey bit that retracts is facing you, position the soft close bit so that the small clips on it, fit into the hole in the hinge. Then, using your thumbs, push a little on the front with one thumb then push down hard with the other thumb at the back. That should do the trick!
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To remove the drawers, you need to pull them out to full extension and lift upwards with a fair amount of force and the drawer box will come off the runners and you can then pull them out.
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You can retrieve your basket here. Just use the code that was emailed to you, when you click the link.
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Some items that are not built to order can be returned. Please contact our sales team on 01977 608 418 if you would like to enquire about returning an item.
#address for returns #number for returns #How to return unwanted items
The default height of our legs is 150mm but they will adjust down to 140mm or up to 170mm. On request the sales team can supply 100mm legs, which will wind down to 90mm.
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Our standard delivery is £99. There are some surcharges for hard to reach places like Truro & Inverness. Full details here.
Delivery from purchase is usually around 4 weeks but the current delivery lead times are shown below each kitchen, on our main website.
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We recommend an overhang of around 20mm. The units are 560mm deep + 20mm thoick door = 580mm. Our standard laminate worktops are 600mm deep. 600mm – 580mm = 20mm. If you are creating a breakfast bar then the maximum overhang permitted, without any supporting legs under the worktop is 300mm.
#worktop overhang #island overhang
A standard wall unit is 300mm deep. It has a 17mm service void and an 8mm back panel. So, the total internal depth of a wall unit measures 275mm.
A standard base unit is 560mm deep. It has a 42mm service void and an 8mm back panel. So, the total internal depth of a base unit measures 510mm.
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All our pan drawers come with Blum runners. Regadless of the width of pan drawer, the Blum runners are capable of carrying a maximum of 50kg in weight.
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We do have a £750 (ex VAT) minimum order value and this is for the initial kitchen order. Should any subsequent items need to be ordered then these can be ordered and just connected to your original order number.
Some of our competitors have minimum order values, way in excess of ours and double the £750 in some cases. We need to have this limit in place to make manufacturing kitchens at our incredible low prices, viable.
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Our Innova doors come with a 5 year guarantee and the kitchen units have a 25 year guarantee.
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The delivery team will send you a text and email, the day prior to the 2-day delivery window. The communication is sent between 4 & 7pm. All our delivery details can be seen here.
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You can find the installation guide here.
#where will I find the instalation guide #where is the installation book? #user guide #manual
The technical guide is supplied inside the fittings box that comes with your kitchen. A downloadable version is also available here.
#where is my technical guide #technical instructions
Our showroom is located on Pontefract. Full details can be found here.
#can I visit your showroom #where is your showroom located #do you have a show room
We are a supply only company. Our customers either fit the kitchen themselves or hire a kitchen fitter.
#who fits the kitchen? #kithen fitter #do you fit kitchens?