I’m afraid we have no provisions for dogs in the showroom, only guide dogs are permitted in the showroom at the moment.
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I’m afraid we have no provisions for dogs in the showroom, only guide dogs are permitted in the showroom at the moment.
#dogs #animals #are dogs allowed
No, all our units are supplied fully assembled, including all doors, drawers and mechanisms. Some units can be requested dry assembled (not glued), so that you can take them apart, if they are too big to fit through your door, in 1 piece.
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If you require additional paint for your kitchen that matches the colour of your kitchen unit doors, then we can provide this at £15 +vat per litre. The paint can be ordered from our sales team on 01977 608 418.
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(Q) If I place an order without specifying a delivery date. Can I then ask for a refund if my plans change and I no longer need the kitchen?
(A) Yes, you can cancel anytime before a delivery date has been selected
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There is an option in the checkout to specify collection of your kitchen to avoid any delivery charges. For details about your kitchen collection, please contact the sales team on 01977 608 418.
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Once you have placed your order, you have 48 hours in which to make amendments to it. Once your remaining edit time of 48 hours has completed, bespoke production will begin for your order. Please be aware that changes can no longer be made to your order, after this time.
#make amendments #amend order #edit order
Unfortunately, there is no way to pay by finance or just a deposit, as the kitchen is paid for in full, when you check-out your shopping cart at the end. There is an option though, not to specify a delivery date when you checkout your cart, allowing you to make changes to it and commit to a delivery date later on.
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Yes, you can order additional items after your initial kitchen delivery, if you have forgotten something. You will just need your original order number, when placing an additional order and enter it when asked.
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Worktop samples can be ordered here. The only worktop samples that cannot be ordered from us are laminate ones. These can be ordered directly from Duropal here.
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Yes, you will need to place the order online without entering your payment details and then call our accounts team on 01977 608 418, to make the payment over the phone. We do not accept American Express though.
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It’s not possible just to place a door only order. We only sell complete kitchens that are above the minimum order value of £750.
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As long as you select a painted style now, you can rub it down and repaint it in the future.
We have no kitchen designers I’m afraid but if you have an existing quote or a plan of your kitchen with units required then the sales team can give you a quote based on that. Just send your plan/quote on a support ticket, as well as the door style that you would like from our website.
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Inframe units are constructed a little differently but all our inframe kitchen ranges, do have soft close fitted as standard on the mechanisms.
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You can place your kitchen order now but you do not have to commit to a delivery date yet, so you will also still be able to make amendments to it. All you need to do is choose the “Specify Delivery Date Later” option, in the checkout and let the sales team know when you are ready to take delivery of your kitchen. Current lead times on the website will still be applicable though, when you come to confirm a delivery date.
If you have any further questions or need assistance placing your order, then our sales team will be able to help on 01977 608 418.
We can only deliver to the mainland UK. Orders for non-standard areas, shown on our delivery area map, are subject to a further surcharge for delivery. You can also collect or arrange for your own courier to collect, if you are abroad.
No end panels are required either side of an integrated appliance if the appliance is positioned between two units, just an appliance door is required, which are available here. The 2 units either side of the integrated appliance, would support the worktop above it.
If you have more than 2 integrated appliances placed next to each other, then we would advise to add in an end panel, to help support the worktop above. If there is no unit at the end of the kitchen run, then you would need an end panel at the end also. The video here demonstrates this.
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No, hinges are already attached to the doors and units and the legs are supplied in the fittings box.
#order hinges #order legs
Yes, all our kitchen units are supplied with feet. The feet are located inside the fittings box. You simply insert them into the leg bosses, that are attached to the units already.
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We can only deliver to the mainland UK. Orders for non-standard areas, shown on the map, are subject to a further surcharge for delivery. You can also collect or arrange for your own courier to collect, if you are abroad.
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Our doors come attached to the units but there are no drill holes in the doors for handles, as this will be the last thing the kitchen fitter does, to ensure that all the handles line up. No door would come pre-drilled for handles, as all handle hole centres differ.
We are a supply only kitchen company. Our customers do the designing and fitting, unless they employ their own kitchen fitters.
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We don’t have any brochures with price lists in unfortunately, as we use our main website as our online brochure. All our kitchens and units are shown on the website with transparent pricing as well, so you can cost up your kitchen as you are creating it.
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All our job vacancies can be found here https://www.diy-kitchens.com/jobs/.
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Unfortunately, we don’t provide any finance or interest free options on our kitchens. All kitchen orders are paid for, when checking out.
If you need to speak to our sales team then you can create a support ticket here or ring 01977 608 418.
#open support ticket #create support ticket
To remove the drawers, you need to pull them out to full extension and lift upwards with a fair amount of force and the drawer box will come off the runners and you can then pull them out.
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Some items that are not built to order can be returned. Please contact our sales team on 01977 608 418 if you would like to enquire about returning an item.
#address for returns #number for returns #How to return unwanted items
Our standard delivery is £99. There are some surcharges for hard to reach places like Truro & Inverness. Full details here.
Delivery from purchase is usually around 4 weeks but the current delivery lead times are shown below each kitchen, on our main website.
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A standard wall unit is 300mm deep. It has a 17mm service void and an 8mm back panel. So, the total internal depth of a wall unit measures 275mm.
A standard base unit is 560mm deep. It has a 42mm service void and an 8mm back panel. So, the total internal depth of a wall unit measures 510mm.
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We do have a £750 minimum order value and this is for the initial kitchen order. Should any subsequent items need to be ordered then these can be ordered and just connected to your original order number.
Some of our competitors have minimum order values, way in excess of ours and double the £750 in some cases. We need to have this limit in place to make manufacturing kitchens at our incredible low prices, viable.
#minimum order value #minimum delivery
Our Innova doors come with a 5 year guarantee and the kitchen units have a 25 year guarantee.
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Our showroom is located on Pontefract. Full details can be found here.
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