All FAQs

Are dogs permitted in the showroom?

I’m afraid we have no provisions for dogs in the showroom, only guide dogs are permitted in the showroom at the moment.

#dogs #animals #are dogs allowed

Are your units supplied flat packed?

No, all our units are fully assembled, including all doors, drawers and mechanisms. Some units can be requested dry assembled (not glued), so that you can take them apart, if they are too big to fit through your door in 1 piece.

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Can I cancel an order before a delivery date has been selected?

(Q) If I place an order without specifying a delivery date. Can I then ask for a refund if my plans change and I no longer need the kitchen?

(A) Yes, you can cancel anytime before a delivery date has been selected

#cancel order #no delivery date

Can I collect my kitchen?

There is an option in the checkout to specify collection of your kitchen to avoid any delivery charges. For details about your kitchen collection, please contact the sales team on 01977 608 418.

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Can I edit my order?

Once you have placed your order, you have 5 days in which to make amendments to it. Once your remaining edit time of 5 days has completed, bespoke production will begin for your order. Please be aware that changes can no longer be made to your order, after this time.

#make amendments #amend order #edit order

Can I just pay a deposit?

Unfortunately, there is no way to pay by finance or just a deposit, as the kitchen is paid for in full, when you check-out your shopping cart at the end. There is an option though, not to specify a delivery date when you checkout your cart, allowing you to make changes to it and commit to a delivery date later on.

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Can I order additional items?

Yes, you can order additional items after your initial kitchen delivery, if you have forgotten something. You will just need your original order number, when placing an additional order and enter it when asked.

#order additional items #order extras

Can I place a door only order?

It’s not possible just to place a door only order. We only sell complete kitchens that are above the minimum order value of £750.

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Can I repaint a kitchen door?

As long as you select a painted style now, you can rub it down and repaint it in the future.

Can you give me a kitchen quote?

We have no kitchen designers I’m afraid but if you have an existing quote or a plan of your kitchen with units required then the sales team can give you a quote based on that. Just send your plan/quote on a support ticket, as well as the door style that you would like from our website.

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Do I have to select a delivery date when I place my order?

You can place your kitchen order now but you do not have to commit to a delivery date yet, so you will also still be able to make amendments to it. All you need to do is choose the “Specify Delivery Date Later” option, in the checkout and let the sales team know when you are ready to take delivery of your kitchen. Current lead times on the website will still be applicable though, when you come to confirm a delivery date.

If you have any further questions or need assistance placing your order, then our sales team will be able to help on 01977 608 418.

We can only deliver to the mainland UK. Orders for non-standard areas, shown on our delivery area map, are subject to a further surcharge for delivery. You can also collect or arrange for your own courier to collect, if you are abroad.

Do units come with feet?

Yes, all our kitchen units are supplied with feet. The feet are located inside the fittings box. You simply insert them into the leg bosses, that are attached to the units already.

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Do you fit kitchens?

We are a supply only kitchen company. Our customers do the designing and fitting, unless they employ their own kitchen fitters.

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Do you have any brochures?

We don’t have any brochures with price lists in unfortunately, as we use our main website as our online brochure. All our kitchens and units are shown on the website with transparent pricing as well, so you can cost up your kitchen as you are creating it.

#brochure #catalogue #categlog #catelogue #catalog #catalogs #catelog #booklet

Do you offer finance?

Unfortunately, we don’t provide any finance or interest free options on our kitchens. All kitchen orders are paid for, when checking out.

How Do I Remove a Drawer?

To remove the drawers, you need to pull them out to full extension and lift upwards with a fair amount of force and the drawer box will come off the runners and you can then pull them out.

#drawer removal#remove drawers#remove draw#draw removal#take out draw#take out drawer#how to remove drawers #pan drawer removal

How do I return items?

Some items that are not built to order can be returned. Please contact our sales team on 01977 608 418 if you would like to enquire about returning an item.

#address for returns #number for returns

How much is delivery?

Our standard delivery is £99. There are some surcharges for hard to reach places like Truro & Inverness. Full details here.

Delivery from purchase is usually around 4 weeks but the current delivery lead times are shown below each kitchen, on our main website.

#delivery time frame #delivery cost #delivery charge

What is the minimum order value?

We do have a £750 minimum order value and this is for the initial kitchen order. Should any subsequent items need to be ordered then these can be ordered and just connected to your original order number.

Some of our competitors have minimum order values, way in excess of ours and double the £750 in some cases. We need to have this limit in place to make manufacturing kitchens at our incredible low prices, viable.

#minimum order value #minimum delivery

What warranty do your kitchens have?

Our Innova doors come with a 5 year guarantee and the kitchen units have a 25 year guarantee.

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