What to do after you have ordered your granite, quartz or Dekton worktops


After you have placed your order for your solid surface worktop, you will need your kitchen to be fully fitted before you call our suppliers (Natural Stone Surfaces), to book in for your worktop template after you have looked at the solid surface checklist below.

All solid surfaces are professionally templated prior to manufacture, so the information supplied on the calculator is not definitive. However, if the information is vastly incorrect and more worktop is required then extra charges may be incurred.

After the solid surface template process is complete the delivery and installation team will return to fit the worktop within 7 to 14 working days. Please note that these timings can very slightly during busy periods. All quotes completed on the calculator, will include the template and installation, as we feel this is imperative to achieve a stunning fit & finish.

Please see below a solid surface checklist , for what you will need to have done and what you will need onsite for when Natural Stone Surfaces come out to template your worktop.

Pre Template Solid Surface Checklist

Natural stone surfaces checklist

Natural Stone Surfaces cannot template if existing / temporary worktops are in situ. The following MUST be adhered to.

  • Work surfaces are clear of all debris including household plug in appliances
  • Sinks and hobs are in correct position, or existing tops have been removed
  • All old tiles / splashbacks have been removed
  • On the day of template the client or decision maker must be available to discuss requirements and sign off the final drawing
  • If full height splashbacks are required then extractor hoods, wall units, sockets and switches must be in position
  • All end / support panels must be installed prior to the arrival of our templater. Cabinet doors must also be on site and in the case of curved doors these must be fitted
  • Please ensure there is a level solid base for your cill to sit on
  • If your kitchen requires any alterations such as plastering, pipe boxing, window trim removing or any other aspects which may cause issues with the template then these must be completed prior to template date. We can only template what is there!
  • All units including islands and peninsula’s must be level and securely fixed to the wall / floor
  • All sinks, taps, hobs, pop-up sockets, down draft extractors and other appliances must be on site and either in situ or positions clearly marked on the carcass’s, the templater will also require access to the relevant manuals
  • Please ensure there is sufficient room for your tap to operate as per the manufacturers guidelines.

    You must ensure that there is a minimum of 50mm of stone between the tap hole and the sink cutout

    N.B. Some tap leversoperate forwards and backwards!

    Natural Stone Surfaces can be contact on  0845 491 8790

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2 thoughts on “What to do after you have ordered your granite, quartz or Dekton worktops”
  • Christopher Lodge says:

    Hi DIY kitchens.

    I was wondering if I could give you a wren kitchen could you get me a quote like for like?

    Many thanks


    January 8, 2024 at 9:52 am
    • DIY Kitchens says:

      We have no kitchen designers I’m afraid but if you have an existing quote or a plan of your kitchen with units required then the sales team can give you a quote based on that. Just send your plan/quote on a support ticket here, as well as the door style that you would like from our website.

      January 8, 2024 at 1:19 pm
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